Terms & Conditions

Last updated February 14, 2015

By using our services, you are agreeing to these terms. Please read them carefully.

You should understand that by making space available through our site or by accepting a
Booking Enquiries you agree to be bound by these terms of service.


This highlights do not constitute our full terms and are only included for convenience, please read our full terms and conditions if you're considering accepting these terms.

Tariff rates will be applicable as per given plan.

Venuehook can use your images, other media and any venue information for our own marketing.

1. Information about VENUEHOOK and these terms:

1.1 Our site is operated by name of VenueHook. We have our office at 21C Sunset Commercial Street 1 Phase IV DHA Karachi, Pakistan 75500 and our postal address is same as mentioned earlier.

1.2 Definitions in these terms:

Booking Date: The date at which we have last been made aware that a booking is due to occur and customer is allowed to book it via our website.

Booking Enquiry: A Booking Enquiry has been made by a Customer when they provide a brief which could potentially be satisfied by, or express interest in using, or ask a question about a Space available on venuehook, or otherwise made available to the Venuehook Team, either by: submitting their name and email through a form at venuehook contacting a member of the Venuehook Team, either to their professional email address, telephone, mobile, help line or via social media.

Contact: In the context of this agreement, party A can only be regarded as having Contacted party B if party B has responded to, or acknowledged, this to party A. For example, if party A leaves a voicemail or sends an email which has not been replied to, this does not constitute Contact.

Customer: The person or company hiring or otherwise utilizing space which is operated or owned by a Venue.

Hire Fee: The price exclusive taxes, as shown on the relevant Space Profile under Price, which must be paid to use a Space for a given purpose, time and date.

Venuehook (our) Team: Any permanent and current employee of Venuehook working at 21C Sunset Commercial Street 1 Phase IV DHA Karachi, Pakistan 75500.

Query Email: An email sent by a customer via our site or member of the Venue hook Team or by Our Site, which contains contact details for the Customer and Venue for a given Booking Enquiry.

Minimum Spend: The minimum amount of money, as shown on the relevant Space Profile, which must be spent by the Customer in order to use a Space for a given purpose, time and date.

Our Site: The website as found at the root domain venuehook and including all subdomains.

Space: A location, or set of locations, of which a Venue has operational control over or may be compensated for the use of that space.

Space Profile: The web page whose content describes a Space available for use through Our Site.

Venue ("Venue Owner/ Authority"): The person in control of the Space and who has listed it as available for use through Our Site.

2. How Contact Venue works?

2.1 When you make a space available for hire on Our Site, either publicly or to members of the Venue hook team, you agree to receive Booking Enquiries through Our Site and from members of the Venue Hook Team.

2.2 There are two ways in which a Booking Enquiries may be initially treated: when a Customer submits a booking or enquiry through our site it will be checked by a member of the Venue Hook Team. They may forward the booking or enquiry directly, or contact You by other means at their discretion. When a Customer contacts a member of the Venue Hook Team directly, we will contact You at Our discretion.

2.3 Once a customer has expressed a desire to be put directly in touch with a Venue, they will be introduced via an Introduction Email and other contact details may also be shared.

2.4 Once a customer has been introduced via an Introduction Email, they are the sole responsibility of the Venue. Customers and Venues choose to continue any relationship with each other past the Introduction Email at their own discretion and venuehook can bear no responsibility for this.

2.5 venuehook may contact either Customer or the Venue at any point after the Introduction email to find out the status of the booking and to ask for feedback from either party.

3. Commission and Payment

3.1 For bookings we do not charge any payment or commission from any party (Customer or Venue). Hence it's totally free for our users.

3.2 Applicable taxes are required to be added on every monetary transaction

4. Consumer Rights, Cancellation and Refunds

4.1 Once Booking Enquiry has been confirmed, or any subsequent booking, is between a Venue and the Customer so all refunds, cancellations and claims are your sole responsibility.

5. Prices and availability of Space

5.1 We accept that prices and availability may not always be accurate and that Booking Enquiries may be rejected on this basis. However, our team tries our best to provide users accurate and best possible prices and we actively encourage venues to provide accurate prices and availability but actual availability remains sole responsibility of concerned venue.

5.2 It is venue's sole responsibility to respond accurately and in a timely fashion to Enquiries. If venue respond in error we expect that any errors will be following through in favor of the Customer.

5.3 Venue may change prices and availability at any time, but they must notify our team at their earliest.

5.4 Venue may not indicate prices on our site which are higher than any fixed prices routinely quoted to prospective customers or advertised elsewhere. Advertising higher prices on Our Website may result in their account being suspended.

6. Content and Image Rights

6.1 Venue's pictures and descriptions on Space Profiles are their responsibility and they accept full responsibility for their accuracy. We may create content for space profile using publically available photos and other information but it is venue's responsibility to check the accuracy of the content.

6.2 Venue Hook may use any images or other media of spaces provided by concerned venue, or made publicly available by them, for our own marketing purposes at our discretion.

6.3 Photos which are taken by a photographer that is contracted by venuehook for use of Our Site, cannot be used by a Venue for their own marketing without written permission from Venue Hook.

7. Warranties

7.1 We make no warranty to the Customer that any space hired through us is of satisfactory quality and reasonably fit for all the purposes for which the space is required. If for any reason a Customer is not content with the space he/she hired from you, his claim is against venue directly.

7.2 We are not responsible for any losses which happen to Venue or Customers as a result of any bookings made as the result of a Booking Enquiry through our site. Any contract is between the Customer and Venue. We are not responsible for any loss to either a Customer or Venue. This, includes but is not limited to:
1) loss of income or revenue
2) loss of business
3) loss of anticipated savings
4) loss of data
5) waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise even if foreseeable;

7.3 We try to keep Our Site and its sites, services, applications and tools safe, secure, and functioning properly. You acknowledge that we cannot guarantee the continuous operation of or access to our sites, services, applications or tools. You further acknowledge that operation of and access to our sites, services, applications or tools may be interfered with as a result of technical issues or numerous factors outside of our control. While we will use our reasonable endeavors to maintain an uninterrupted service, we cannot guarantee this and we do not give any promises or warranties (whether express or implied) about the availability of our services.

You are solely responsible for any damages to your hardware device(s) or loss of data that results from the use of any venuehook application.

We (including our parent, subsidiaries, affiliates, officers, directors, agents and employees) shall not be liable to you in contract, tort (including negligence) or otherwise for any business losses, such as loss of data, profits, revenue, business, opportunity, goodwill, reputation or business interruption or for any losses which are not reasonably foreseeable by us arising, directly or indirectly from:

your use of or your inability to use of our sites, services, applications and tools;

delays or disruptions in our sites, services, applications or tools;

viruses or other malicious software obtained by accessing our sites, services, applications or tools or any site, services, application or tool linked to our sites, services, applications or tools;

glitches, bugs, errors, or inaccuracies of any kind in our sites, services, applications and tools or in the information and graphics obtained from them;

a suspension or other action taken with respect to your account

the duration or manner in which your listings appear in search results

your need to modify practices, content, or behavior or your loss of or inability to do business, as a result of changes to these terms and conditions or our policies; venuehook reserves the right to modify its policies and these terms and conditions at any time consistent with the provisions outlined in these terms of service.

7.4 Although we use techniques that aim to verify the accuracy of the information provided by our users, user verification on the internet is difficult. venuehook cannot and does not confirm, and is not responsible for ensuring, the accuracy or truthfulness of users' purported identities or the validity of the information which they provide to us or post on our sites.

8. Written communications and notices

8.1 We will contact you by e-mail, by post or by providing you with information by posting notices on our site.

8.2 Notices will be deemed received and properly served immediately when posted on Our Website, 24 hours after an email is sent, or three days after the date of posting of any letter sent within the Pakistan.

9. Legal points

9.1 The contract to pay any commission is binding on both parties and their respective successors and assigns.

9.2 If we, at any time during the term of a contract, fail to insist upon strict performance of any obligations under the contract or any of these terms and condition, or we fail to exercise any of the rights or remedies to which we are entitled under the contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations

9.3 No waiver by us of any of these terms of service shall be effective unless it is expressly stated to be a waiver and is communicated to all parties involved in writing in accordance with clause 8

9.4 If any of these Terms of service or any provisions of a contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

9.5 These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede any previous arrangement or understanding between us, relating to the subject matter of any contract

9.6 We each acknowledge that, in entering into a contract, (and the documents referred to in it), neither of us relies on any statement, representation, assurance or warranty of any person (whether a party to that contract or not) other that as expressly set out in these terms of service.

9.7 Each of us agrees that the only rights and remedies available to us arising out of or in connection with a representation shall be for breach of contract as provided in these terms of service.

9.8 Nothing in this clause shall limit or exclude any liability for fraud.

9.9 We may revise and amend these terms of service from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our site's capabilities.

9.10 You will be subject to the policies and terms of service in force at the time that you enter into a contract with us unless any changes to those policies or these terms of service is required to be made by law or governmental authority (in which case it will apply to spaces previously placed by you)

9.11 Any dispute or claim arising out of or in connection with these terms or their subject matter or formation (including non-commercial disputed or claims) will be governed by Pakistan law. Any dispute or claim arising out of or in connection with such contracts or their formation (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of Pakistan.

9.12 This contact may be terminated by either party at any time. This does not affect any obligations undertaken as part of the terminated contract.

9.13 You may request that all profiles be taken from public view at any time by contacting your account manager or sending an email to support@venuehook.com. We only want happy, engaged venues on our site!